AquaRate is a highly flexible and scalable water billing solution. Designed for Australian water authorities, the system focuses on providing first class customer service whilst ensuring government regulations are met. A powerful relational database engine is at the heart of the system and controls both the billing and customer relationship information. AquaRate is a best-of-breed application and integrates with major financial packages as well as GIS solutions.

AquaRate has a web presence as well as its own meter reading application. The system also has direct links to Landata and Anstat for automated information statement processing.

AquaRate is a complete solution for domestic authorities and is expanding to cater for utilities managing irrigation supplies.

AquaStats is the AquaRate statistics module which has been developed to provide the managed collection and storage of statistical data that every Authority requires. The data collected and reported on is completely auditable. The system is specifically designed to manage multiple iterations/snapshots of data over time and according to user defined parameters, allowing Management and Auditors complete transparency of statutory data.

The data gathering programs, and the created database views will ensure both accuracy and consistency of published information, when comparing chronological trends, as well as assuring statutory bodies of consistent comparable statistics.

The data views will provide simplified access for Water Authority users to many facets of data. The user does not need any specialised database knowledge as the complex data structures have already been resolved. The user simply needs to access data from the database views that have been created.

Numerous reports have been developed so users have access to both high level and detailed statistical data from the Authority database.

AquaTact is the CRM partner to AquaRate. This module is responsible for managing the authorities' call centre activity. The system is tightly integrated with the customer and property information and this ensures that that all customer contacts are accurately recorded and classified.

AquaTact has direct links to the corporate GIS system and may also integrate with asset management and job allocation systems.

AquaCert is the module responsible for processing automated information statement requests. AquaCert has utilised the web service implementation of the  Vendor Statement Certificates Online project. Information statement requests are now received through a direct web connection with the originating systems web server and transmitted back through the same method. AquaCert is helping water authorities meet the stringent key performance indicators for information statement production.

AquaCert also has direct links to the corporate GIS system ensuring accurate parcel identification.

AquaRead is the meter reading solution for AquaRate. It employs the absolute latest technology available for field force enablement. This system utilises web services to communicate with the mobile device and meter readers may import and export reading rounds whilst in the field using wireless communications. For rural authorities the cost savings on fuel and travel time can be substantial and the efficiency of the meter readers improves dramatically.

AquaRead can be installed on any Pocket PC running Microsoft Windows Mobile 6 operating system, so the authority can choose their own hardware.

AquaFlow is the irrigation reading solution for AquaRate. The system brings field force enablement to the bailiffs and management working in a rural setting. AquaFlow manages the complete cycle of rural water delivery and gives daily volume information back to head office. The system is able to take readings from a variety of delivery solutions, from recording head height to readings from an irrigation meter. AquaFlow also keeps track of the volume of water in the channel system by recording the flows through the various off-takes in the network. The system assists the Authority by providing timely electronic data capture and transmission.

NetBill is the web-based billing companion for AquaRate. Hosted on the authorities' web site, the application delivers billing information directly to the recipient. When new invoices are generated by the system an email notification is sent to the recipient announcing “you have bills”. Corporate managers can supervise accounts staff and approve payments to the authority. The system is designed to accept EFT transfers and assists the authorities' bank reconciliation processes. Additional downloads are available to the end user enabling the billing information to be taken up by products like Biz Talk.

AquAlert is a custom designed messaging service. It complements the AquaTact product by providing notification services to end users participating in various work flows within the organisation. It behaves in a similar way to Microsoft’s Outlook notification mechanism announcing to the end user when they have new tasks assigned to them. The messenger interface will launch the AquaTact CRM product and position the display at the newly assigned task.

AquaMark is a web-based solution designed to benchmark asset management activities. Commissioned by the Water Services Association of Australia the system has been deployed both nationally and internationally.

Aquality is also a web based solution. It has been designed to benchmark water quality management activities. Commissioned by the Water Services Association of Australia the system has been deployed nationally across Australia.

Fylter IT is a client based solution designed to capture turbidity data within water treatment facilities. Commissioned by the Water Services Association of Australia the system repository will allow WSAA to report on the annual turbidity trends for water treatment plants across the nation.

Aquire is an asset mapping solution for collecting GPS locations of water meters in the field. It runs on Trimble GeoExplorer-series handhelds, with support for attached laser range-finders. Being a sibling application of our AquaRead meter reading solution, it utilises two-way wireless communication between the water authority’s server and the handheld device. This allows the operator to walk the standard meter reading round, collect GPS coordinates of each meter, and transmit that information back to the AquaRate system server while still in the field.

With Trimble’s data correction, the system records positions with 10cm accuracy. This provides highly accurate location information that can help water authorities with those hard to find meters, and enhances the quality of the GIS data, optionally providing support for installing a wireless fixed network for automatic and remote reading of water meters.

AquaZap is a companion application to AquaRead, our hand-held meter reading solution, and is used to set up and configure Itron’s Cyble RF modules. The Cyble modules provide powerful smart-metering functions and allow meters to be read remotely via a wireless radio link. AquaZap runs on Windows Mobile handheld devices and enables water authorities to perform system configuration of Cyble modules already installed in the field using the same technology for remote wireless communication.

AquAte is a mobile application designed for today’s tablet. It is a survey application designed to record information pertaining to fire services together with backflow devices. This application is using the latest framework from Microsoft and will be compatible with Windows 8 when it debuts. The application can communicate from the field and uses web services to download and upload its working set of data.